Ratepayer Relief Measures
Certain measures are in place providing relief to ratepayers experiencing economic hardship during the COVID-19 pandemic. Please review this message in its entirety. For more information, please contact Jennifer Dellavalle (firstname.lastname@example.org / 856-235-0912 x3008.)
SERVICE SHUTOFF MORATORIUM
BE ADVISED that Executive Order 229 currently prohibits a local government from shutting off water to a residential customer, or to accounts primarily serving residential customers, due to nonpayment of water charges unless the disconnection is to prevent or ameliorate a risk to public health or safety. This shutoff moratorium remains in effect until January 1, 2022.
Note: Moorestown Township has a policy of not shutting off residential customers for nonpayment.
LATE PAYMENT PENALTY AND LIEN ENFORCEMENT MORATORIUM
BE ADVISED that, until January 1, 2022, Executive Order 229 places a moratorium on local governments collecting late payment charges and penalties on water accounts, or referring a delinquent water payment to tax sale. On or after January 1, 2022, charges and penalties may be collected for delinquent payments, and any payments remaining delinquent may be referred to a tax lien sale held by the municipal tax collector.
BILL ASSISTANCE AND ARREARAGE FORGIVENESS PROGRAMS
The New Jersey Department of Community Affairs (DCA) developed a Low Income Household Water Assistance Program (LIHWAP). This program is designed to assist water and sewer customers facing economic hardship due to the COVID-19 pandemic.
To learn more or to apply, visit https://nj.gov/dca/.
The State Low Income Household Water Assistance Program (LIHWAP) can help you pay arrears for your water and sewer bills. The program may also be able to help address tax liens due to water and sewer arrears. To get more information and apply, go to waterassistance.nj.gov or call NJ211.